At EVEU, we care about customer satisfaction and providing a high-quality shopping experience, while maintaining the required safety and hygiene standards for cosmetic and daily care products.
Customers may return a product within 7 days from the date of delivery, provided that the product is unopened, unused, in its original condition, and with its full original packaging.
This excludes personal care products and promotional / offer products.
Return requests must be submitted through our official communication channels. Requests will be responded to within 48 hours, and processed within 3–7 business days.
We will attempt to deliver your order three times. If you are unavailable, the order will be returned to our warehouse, and the paid amount will be refunded after deducting SAR 19 as delivery fees.
Our customer service team will be happy to assist you.
You must inform us of any issue with the products within 7 days from the date of delivery.
If you receive a product that is different from what you ordered, or if the product arrives damaged or defective, please contact us immediately through the unified number: 000000.
Dear customer, please send us a photo of the product, a video clearly showing the damage, and your order details so we can assist you better.
If the product/products arrive damaged or defective in a way that prevents usage, the customer will be compensated with the full product value through a store voucher for the same value of the damaged product. The voucher will be valid for one full month from the date it is sent.
If the product arrives partially damaged but the damage does not affect its validity or usage, the customer will be compensated according to the extent of the damage.
If a wrong product is delivered, meaning a product different from what was ordered, the correct product will be shipped again to the customer’s registered address on the same order, after receiving the returned product and confirming that it is in its original condition, unused, and unopened. In some cases, the customer may be compensated with a store voucher equal to the value of the wrong product.
If you wish to return or exchange a product from any skincare, personal care, or makeup category, and the product has no defect or issue, SAR 25 will be deducted from the refunded amount to cover delivery costs.
You may cancel your order within two hours from the time it is placed without any fees.
If more than two hours have passed, the order cannot be cancelled directly through us. In this case, please contact the shipping company to complete the cancellation process.
If the order is cancelled after more than two hours, delivery fees will be charged to the customer to cover delivery costs, at a value of SAR 19 for regular orders.
EVEU reserves the full right to cancel or modify any order if a clear written or technical error is found in prices or discount coupons.
Unfortunately, order modification is not available after the order has been placed.
However, you may cancel the order within one hour of placing it and submit a new order.
If you choose cash on delivery and do not receive your order after the courier attempts delivery three times, you will no longer be able to use the cash on delivery payment method in the future.
Do not worry, the amount was not deducted from your account.
We only capture the payment once your order is shipped. If the order is cancelled, the reserved amount will be automatically released and returned by the payment gateway to the original payment card.
If a specific product becomes unavailable after placing the order, the unavailable product will be cancelled from the invoice.
You will be informed by our team, and the amount of the unavailable product will be refunded. If you face any issue, please contact customer service for assistance.
If you receive a more expensive replacement product based on your request, you will need to pay the price difference.
If you receive a duplicate order by mistake, we will handle the return of the product at our own expense.
Shipping and payment processing fees are non-refundable.
The only exception is if the entire order arrives damaged. After verifying the case, the delivery fees may be refunded.
Refunds are processed within 5–14 business days, depending on the payment method.
Products cannot be returned after use due to differences in skin type, allergic reactions, or personal incompatibility with the product.
However, in some exceptional cases, partial compensation or store credit may be provided based on our assessment of the case.
The customer bears the shipping cost in case of a change of mind.
EVEU bears the shipping cost if the return or exchange is due to an error, damage, or defect.
EVEU has the right to reject any request in cases of misuse or repeated return requests in an unreasonable manner.
We appreciate your trust and always look forward to serving you with the best possible quality and experience.
